Refund policy

Digital Goods & Software License Refund Policy

Thank you for shopping at MicrosoftStoreID. Because our products are digital software licenses and digital delivery goods, standard physical return processes do not apply.

1. Activation & Quality Guarantee

We stand behind the authenticity and functionality of our digital licenses. If a software license key fails to activate or is invalid upon delivery, we will work with you to troubleshoot the issue. If the activation issue cannot be resolved, we will provide a free replacement key or a 100% full refund.

2. Refund Eligibility

To be eligible for a refund or replacement:

You must contact our customer support team within 30 days of purchase.
You must provide your order number and proof of the activation failure (such as a clear screenshot of the error code or error message).
You must allow our support team an opportunity to assist you with activation instructions or verification.

3. Non-Refundable Situations

Except as required by applicable law, refunds cannot be issued in the following circumstances:

Change of mind or accidental purchase once the license key or account details have already been delivered.
System incompatibility where hardware or operating system requirements were clearly specified on the product page prior to purchase.
Misuse, tampering, or attempts to activate the license on more devices than permitted by the license terms.